Frequently Asked Questions
What size window should I order?
We are not builders, and all builds are different! We cannot tell you which size you should order; however we provide all of the neccesary tips and tools to help you decide which size will work best for you! Our Library page has a few tools that will help you such as: Considerations for Fitment, Van Conversions (video), Additional Dimensions (standard and metric), and Installation Guides for all of our products. Another trick you can try is making a cardboard cut out for the window size you are considering using the cuthole dimensions and holding it up for size.
How do I determine which wall thickness to order?
Wall thickness varies with how you are upfitting your build. The wall thickness will be the entire span from the edge of the outer wall to the edge of the inner wall including any insulation and finished surface.
What sizes do you offer?
All sizes are listed on the Product page.
What methods of payment do you accept?
We accept all major debit/credit cards and checks. Sorry, no PayPal. To pay for your order please call us at 928-642-3459 with your credit card information. We also offer online payment, contact us for details.
How will my order be shipped? How long does this take?
Orders are shipped via UPS Ground. Normal transit time is betwewen 1-5 business days (From Arizona). Shipments are sent out Wednesdays and Fridays. Payment must be recieved one day prior to ship date.
Do you ship internationally?
Currently shipping is available only in the US.
What do I do if my order is damaged in shipping?
Damage must be documented with UPS upon delivery before package acceptance.
How do I place an order?
To place an order please use our Contact form or email firstname.lastname@example.org.
Do you have installers/builders near me?
Check out the new map feature on our Partners page!
What are the options for installing a window?
Traditional installation would have the exterior window frame and inner frame ring sandwich the exterior wall, insulation and interior finished wall. The screen and blind assembly would mount onto the surface of the interior finished wall. It is critical that you measure properly so we send you the correct inner frame ring.
What if I order the incorrect size or change my mind on what I want?
If an incorrect size is ordered, or if you decide you would like a different size, you will be responsible for the return shipping on the unwanted item, a 10% restocking fee, and the shipping on the new item (plus or minus any difference in item cost).
Do I need adhesive to install my window?
No, adhesive is not used in the installation of windows. The windows are installed with a series of screws.
Are the windows tinted? Can I tint them?
The windows are lightly tinted, and can be described as a "light smoke gray". The windows can not be further tinted, as it may trap gas between the acrylic and the tint, and damage the windows. Remember a blackout shade is included to offer full privacy!
Are the Arctic Tern Windows DOT Certified?
Yes! Our windows are DOT Certified, and meet very strict European ECE Standards. A certification sticker is on each window.
Do I need an adaptor / spacer?
It is always best to check the installation guide for the product you are inquiring about. Details about the installation requirements are located there.